How to Get Your Bank Statement from Hong Leong Bank: A Step-by-Step Guide

1. Accessing Statements Online

To access your bank statement online, follow these steps:

• Log In to Online Banking: Visit the Hong Leong Bank official website or use their mobile app. Log in with your credentials.
• Navigate to Statements: Once logged in, look for the "Statements" section in the main menu or dashboard. This is typically found under "Accounts" or "Transactions."
• Select Statement Type and Period: Choose the type of statement you need (e.g., monthly, yearly) and select the relevant date range.
• Download or Email: You can either download the statement directly to your device or request it to be sent to your registered email address.

2. Requesting Statements via Phone

If you prefer speaking to a representative, you can request your bank statement by phone:

• Call Customer Service: Dial Hong Leong Bank’s customer service number, which you can find on their website or your bank documents.
• Provide Details: Be prepared to provide your account number, identification details, and the type of statement you need.
• Receive Statement: The representative will either send the statement to your registered email or postal address, depending on your preference.

3. Visiting a Branch

For those who prefer face-to-face interactions, visiting a branch is an option:

• Locate a Branch: Find the nearest Hong Leong Bank branch using their branch locator on the website or app.
• Bring Identification: Bring valid identification documents such as your NRIC or passport.
• Request Statement: Approach the customer service counter and request your bank statement. The bank staff will print it out for you or assist with the request as needed.

4. Using ATM Services

Some bank ATMs also offer statement printing services:

• Visit an ATM: Locate a Hong Leong Bank ATM.
• Insert Your Card: Enter your ATM card and PIN.
• Select Statement Print Option: Navigate to the option for printing your account statement. Note that not all ATMs may offer this feature.

5. Via Email or Postal Request

If you are not able to access online services, you can request your statement via email or postal mail:

• Write a Request Letter: Draft a letter requesting your bank statement, including your account details, identification, and preferred method of delivery.
• Send the Letter: Email or mail the letter to Hong Leong Bank’s customer service department. Ensure you use the correct address or email provided by the bank.

Tips for a Smooth Process

• Ensure Accuracy: Double-check your account details and personal information to avoid any delays.
• Update Contact Information: Make sure your contact details with the bank are up to date to receive your statement without issues.
• Check for Fees: Some methods, such as requesting printed statements from branches, might incur fees. Confirm these details in advance.

Common Issues and Troubleshooting

• Statement Not Received: If you don’t receive your statement within the expected time, contact Hong Leong Bank’s customer service for follow-up.
• Incorrect Information: Report any discrepancies or errors in your statement to the bank immediately to rectify the issue.

In conclusion, whether you prefer online access, phone requests, branch visits, or ATM services, obtaining your bank statement from Hong Leong Bank can be done easily with the right approach. By following these steps, you can ensure that you receive your statements accurately and promptly.