How to Cancel an Order from Zalora

Imagine this: You’ve spent hours curating the perfect shopping cart, hit purchase, and then almost immediately, regret it. Whether it’s a mistake in size, color, or simply a change of heart, canceling an order from Zalora can feel like a race against the clock. And sometimes, it might seem impossible. But here’s the good news: you can cancel your order on Zalora, but the key is knowing how and when. Let’s dive into the details on how to effectively cancel an order, manage the timelines, and navigate through Zalora’s cancellation policies. Spoiler alert: it’s simpler than you think, but time-sensitive.

The Critical Window: Timing is Everything

The first thing you need to know is that the cancellation window is limited. Once you’ve made a purchase on Zalora, you have a very short period of time to cancel your order—typically only 1 hour from the time of purchase. That’s right, you need to act fast. Here’s what you should do if you’ve just placed an order and realized you need to cancel:

1. Log in to your Zalora account.
2. Navigate to the “Orders” section under your profile.
3. Find the order you wish to cancel.
4. If the “Cancel Order” button is still active (this means the order hasn’t been processed for shipping yet), click it.

Once you’ve hit cancel, your order will be immediately reversed, and you’ll receive a notification from Zalora confirming that your cancellation request was successful. In many cases, your payment will be refunded within a few business days, depending on your payment method.

What Happens After the One-Hour Window?

Missed the one-hour window? Don’t panic. Zalora offers another option if your order has already entered the shipping process. While you won’t be able to outright cancel the order, you can always refuse the delivery when it arrives at your doorstep.

When the delivery is refused, Zalora’s logistics team will note this and process a return automatically. Once they’ve confirmed the return, you’ll receive a full refund in the same manner as a cancellation. However, it’s important to remember that this option only works if you don’t accept the delivery. If you accept it, you’ll need to initiate a return via Zalora’s return policies.

How Refunds Work: The Devil is in the Details

Zalora’s refund policy is designed to be seamless, but it does depend on a few factors. Let’s break it down into categories based on payment method:

Payment Method	Refund Timeframe
Credit/Debit Card	5-15 business days
Bank Transfer	7-10 business days
Zalora Wallet	Instant
PayPal	5-7 business days

Refunds are typically processed faster if you use Zalora Wallet or PayPal, while credit card and bank transfers can take a little longer. In the case of Zalora Wallet, you can use the refunded amount immediately for future purchases. This is particularly helpful if you plan to exchange or reorder quickly.

Special Cases: Flash Sales and Vouchers

Zalora’s cancellation policy during flash sales or when using vouchers can be tricky. If you cancel an order during a flash sale, be prepared to lose out on those incredible deals, as they are often time-sensitive and limited in stock. Similarly, if you’ve used a voucher for your purchase, that voucher may not be refunded. However, Zalora will refund the amount you paid minus the voucher value.

Customer Support: When in Doubt, Reach Out

If you’re struggling to cancel your order through the standard process, don’t hesitate to contact Zalora’s customer support team. Their support is available through live chat or email, and they are typically very responsive, especially when the cancellation is urgent.

Final Thoughts

The key to successfully canceling an order from Zalora is speed. As long as you act quickly, you’ll have no trouble canceling your order and getting your refund. And remember, even if you miss the one-hour cancellation window, refusing delivery is always an option, so you’re never stuck with an order you don’t want.